Terms and Condition

These Terms and Conditions (“Terms”) govern your access to and use of the Chef Obi’s Foods online store, including all associated services, transactions, and interactions. By using our platform, you agree to these Terms. Please read them carefully.

Refunds

Refunds will be initiated within 3-7 business days from the approval of a valid request

Refunds will only be processed through the original payment method

Chef Obi’s Foods reserves the right to assess refund eligibility on a case-by-case basis.

Cancellation Policy:

• Customers may cancel an order prior to dispatch by contacting our Customer Support Team.
• Once the order has been shipped, cancellation requests will not be accepted. In such cases, the return policy will apply.
• Damaged or Incorrect Items:
• In the event of receiving a damaged or incorrect product, customers must notify us within 48 hours of delivery. Supporting evidence (e.g., photographs) may be required to verify claims.
• Chef Obi’s Foods will, at its discretion, either replace the item or issue a full refund, including shipping fees, where applicable.

Privacy and Data Protection

• Privacy Commitment: Your privacy is of paramount importance to Chef Obi’s Foods. We collect and process your personal data in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
• Data Use: Personal data collected is limited to what is necessary for order fulfillment, communication, and marketing (with your consent). For full details, please review our Privacy Policy.
• Security Measures: We use industry-standard encryption and other safeguards to protect your personal information from unauthorized access. However, we cannot guarantee absolute security.

Intellectual Property Rights

Modifications and Updates

• Changes to Terms: Chef Obi’s Foods reserves the right to amend or update these Terms at any time. Any changes will take effect immediately upon posting on our website. Customers are encouraged to review the Terms regularly.
• Store Adjustments: We may modify, suspend, or discontinue any product, service, or feature without prior notice. This includes pricing, availability, and promotional offers.